Effective Date: 01/06/2025
Company Name: Social Media Hub
Website: socialmediahub.my

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services.

1. Information We Collect

A. Information You Provide

When you interact with our platform, we may collect:

Account Information: Name, email address, password, company name.

Billing Information: Payment details (via secure third-party payment processors).

Content & Preferences: Social media accounts you connect, scheduled posts, and content preferences.

Support Communications: Any messages or support requests you send us.

B. Information We Automatically Collect

We may collect certain data automatically when you use our services:

Device Info: IP address, browser type, device type, OS.

Usage Data: Pages visited, time spent on site, clicks, login times, and feature usage.

Cookies & Tracking: For personalization, analytics, and session management. See “Cookies” section below.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve our services.

Automate and schedule your social media content.

Communicate with you (e.g., support, account updates, promotions).

Personalize user experience.

Monitor usage trends and improve functionality.

Comply with legal obligations.

3. Legal Basis for Processing (GDPR)

If you're located in the EU/EEA, we process your data under one or more of the following legal bases:

Consent (e.g., email marketing).

Contractual necessity (e.g., to provide the service).

Legal obligation (e.g., for tax or compliance).

Legitimate interests (e.g., service improvement, fraud prevention).

4. Sharing Your Information

We do not sell your data. We may share information with:

Service Providers: Hosting, payment processing, analytics, and customer support tools (under confidentiality agreements).

Legal Authorities: If required by law or for legal defense.

Business Transfers: In the event of a merger, acquisition, or sale.

5. Your Privacy Rights

Depending on your location, you may have rights to:

Access, update, or delete your personal data.

Object to or restrict certain data processing.

Withdraw consent for processing (where applicable).

Request data portability.
To exercise your rights, contact us at [email protected].

6. Data Retention

We retain your data only as long as needed to provide our services, fulfill legal obligations, or resolve disputes. You may request account deletion at any time.

7. Security

We implement appropriate technical and organizational measures to protect your data, including:

SSL encryption

Role-based access control

Regular security audits

However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Third-Party Services

Our platform may include integrations with third-party tools (e.g., social media APIs). These services are governed by their own privacy policies, and we recommend reviewing them separately.

9. Cookies and Tracking

We use cookies to:

Keep you logged in

Save your preferences

Measure traffic and usage behavior

You can control cookies through your browser settings. Disabling cookies may impact your experience.

10. Children’s Privacy

Our service is not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe we have, contact us to request deletion.

11. International Data Transfers

If you're outside our hosting region (e.g., outside the EU or US), your data may be transferred to and processed in countries with different data protection laws.

We ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact us at:

Social Media Hub
Email: [email protected]
Address: Via Parteli, Rovereto
Phone: 3428004381